Aged Care Cleaning Sydney, Home Care Package Ready
The familiar face your Mum or Dad will actually welcome at the door. Respectful, patient home cleaning that helps elderly Australians stay in their own home longer, safer, and with the dignity they deserve. HCP Levels 1 to 4 compatible. Same cleaner. Every visit.
✔ HCP Levels 1–4 Compatible · ✔ Police-Checked & Insured · ✔ Same Cleaner Every Visit
Cleaning That Helps Your Parent Stay Home Longer
Staying at home matters. When housework becomes a fall risk, a source of exhaustion, or the reason a family starts talking about “options”, the right cleaner can add years to independent living. SOS Services On Site has been visiting Sydney homes for over 30 years. We know how to work respectfully with older Australians. At their pace, in their way, with the same trusted cleaner every visit. Whether your parent is fully funded through a Home Care Package, self managing, or paying privately, we handle the paperwork so the family can focus on visiting.
Cleaning Included Under Your Home Care Package
Kitchen & Bathroom Cleaning
Deep clean of surfaces, sinks, showers, and toilets. The high hygiene areas that matter most for older residents.
Floors & Living Areas
Vacuuming, mopping, dusting. Extra care around walking aids, rugs, and trip hazards.
Bed Changes & Laundry Support
Fresh linen, laundry loads, ironing where requested. Small tasks that make a huge difference.
Rubbish, Bin & Light Tidying
Rubbish removal, bin roll out and roll in, general tidying. Reduces clutter that leads to falls.
Fridge & Pantry Sort (on request)
Discarding expired food, wiping shelves, keeping kitchen safe. A common concern for adult children who visit only occasionally.
Post Hospital Recovery Cleans
Full home reset after a hospital stay. Bed changes, laundry, floors, bathroom. So they come home to a fresh, safe space.
Approved for Every Home Care Package Level
SOS is a trusted domestic assistance provider for Home Care Package clients across Sydney. Whether your parent has a Level 1 package covering basic support, or a Level 4 package with more comprehensive needs, cleaning is one of the most common approved services under Domestic Assistance.
Level 1, Basic Care Needs
fortnightly or monthly cleans
Level 2, Low Level Care Needs
weekly or fortnightly cleans
Level 3, Intermediate Care Needs
weekly cleans + laundry support
Level 4, High Care Needs
weekly cleans + full domestic assistance
Not sure what your package covers? We’ll speak to your HCP Provider or Case Manager directly and work it out. One less thing for the family to figure out.
For Home Care Package Providers and Case Managers
Simple 3 step process that fits your existing workflow.
Home & Specialist Cleaning
Regular, one off, and vacate cleaning across Sydney. Weekly, fortnightly, spring cleans, and end of lease. Same trusted team every visit.
Carpet & Upholstery Cleaning
IICRC certified steam cleaning with a dry time guarantee. Carpets, rugs, upholstery, mattresses, and curtains. Restored, not just refreshed.
Pest Control
Safe, targeted pest management for homes and businesses. Cockroaches, termites, rodents, spiders, ants. Inspected, treated, and monitored.
Callout: One team, one call, one invoice. Cleaning, carpet steam and pest control can all be booked into the same visit, which matters more in regional NSW where getting three separate trades to your door is a fortnight of phone calls.
How Case Managers and OTs Refer Clients to SOS
A simple 3-step process built around your existing workflow — no new systems to learn.
Send us the referral
Email your client’s details and approved home-help hours to info@dontstress.com.au or call 1300 788 246. Include claim number, scheme, and approved cleaning frequency.
We contact the client within 4 business hours
We introduce ourselves, arrange the first visit around their preferred day and time, and confirm any specific needs (mobility, pets, sensitive areas).
Cleaning starts + you get an invoice
We invoice your scheme directly using your standard format. You get a monthly service summary for the client’s file. Zero admin from your end.
Callout: Every SOS cleaner assigned to injury recovery clients has completed additional training on working respectfully with people managing pain, mobility issues, and post-surgical recovery.
Trusted by Sydney Families and Home Care Package Providers
A real story from one of our long-term clients.
Real Support, Real Results
“Mum was so nervous about having a stranger in the house. SOS sent the same lovely lady every fortnight. Mum started calling her ‘my helper’ and looking forward to Wednesdays. It’s the small things. The tea she makes, the pace, the respect. Six years on, Mum’s still in her home. Couldn’t have done it without SOS.”
Daughter of Level 3 HCP Client, Ryde
✔ Same cleaner every visit, familiar face, real relationship
✔ Direct HCP Provider billing, zero admin for the family
✔ Dementia aware, patient, respectful conduct
✔ Flexible around medical appointments and quiet days
A Random Cleaner Off Gumtree
- Doesn't understand HCP invoicing
- Won't bill your HCP Provider directly
- No aged care or dementia aware training
- Different person every visit, confusing for the client
- No consideration for mobility, hearing, or memory
- No documentation for the client's file
- The family carries the admin burden
Choosing SOS
- HCP Provider compatible invoicing (all major providers)
- Direct Provider billing on approved terms
- Dementia aware, aged care trained cleaners
- Same cleaner every visit, familiar face, real trust
- Patient, respectful, unhurried conduct
- Monthly service summary for the client's file
- Zero admin burden on the family
What areas do you service?
From Sydney Metro through to the Central West and Central Coast of NSW covered by local teams, not a single van driving in.
What services can I book?
Home & specialist cleaning, carpet & upholstery steam cleaning, and pest control — book all three in one visit, one invoice.
Is cleaning covered under my Home Care Package?
Yes — services fit HCP Levels 1 to 4, whether you’re Provider-managed, self-managed, or paying privately.
Can you invoice my HCP Provider directly?
Yes — direct Provider billing accepted on approved terms with all major providers.
Can I book cleaning, carpet and pest in one visit?
Yes. One booking, one team, one invoice, instead of chasing three separate trades.
What if my regular cleaner is sick?
We send a backup who’s been briefed on your home first — the main advantage of using a business over a sole operator.
Are your cleaners trained for aged or dementia care?
Yes — dementia-aware, patient, respectful conduct, with the same cleaner every visit for familiarity and trust.
How do OTs or Case Managers refer a client?
Email the referral to info@dontstress.com.au or call 1300 788 246 — we contact the client within 4 business hours.
Get a Free Quote
Fill in the form and we will come back within 2 business hours. For anything urgent, call 1300 788 246 directly.
Ready for a Cleaner Your Parent Will Actually Welcome?
Same familiar face every visit, HCP Levels 1–4 compatible, dementia-aware and patient conduct. Zero admin burden on the family.